Proud supporters of resident rights
RoomFlex Housing is proud to support the Charter of Rights for residents in supported exempt accommodation — placing dignity, safety and fairness at the heart of everything we do.
Standing with residents in supported exempt accommodation
The Charter of Rights sets out the standards every resident should expect. RoomFlex Housing has formally committed to upholding these rights across our accommodation.
Supported exempt accommodation plays a vital role for people who need stability, support and a safe place to live. The Charter of Rights recognises that residents in this type of housing deserve the same respect, clarity and protection as anyone else.
As a provider, we are proud to align our practice with this charter. It reinforces what we already believe: that quality housing is about how people are treated, how information is shared, and how confidently residents can speak up when something is not right.
What the charter confirms
- A right to decent living conditions
- A right to security of property
- A right to clear information on your support entitlement
- A right to feel safe and protected
- A right to seek advice, assistance and to challenge
What this means in practice
Each right in the charter translates into everyday standards we work to uphold in our homes and with our partners.
Decent living conditions
Every resident deserves a home that is clean, well-maintained and fit for purpose — not simply a roof, but a standard of living that supports dignity and wellbeing.
Security of property
Residents have the right to feel secure in their home, with their belongings respected and their tenancy treated with fairness and stability.
Clear information
Support entitlements, house rules and responsibilities should be explained clearly, so residents always understand what they can expect and what is expected of them.
Safety and protection
Residents have the right to feel safe where they live, with appropriate safeguards, welfare oversight and prompt action when concerns arise.
Advice and the right to challenge
Residents can seek advice, raise concerns and challenge decisions without fear — and should be supported to do so with respect and transparency.
Our Charter of Rights commitment
RoomFlex Housing's formal commitment to the Charter of Rights for residents in supported exempt accommodation.
This certificate confirms our commitment to ensuring residents have decent living conditions, security, clear information, safety and the right to seek advice or challenge. It was issued in October 2026 and reflects our ongoing responsibility to resident welfare across our supported exempt accommodation.
Rights, dignity and quality homes — together
If you are a resident, referrer or partner and want to know more about how we uphold the Charter of Rights, we are always happy to talk.